Phone Systems – The final frontier of digital transformation

Remote working business phone

The way businesses are run has changed dramatically over the past 40 years. There have been many waves of technology that have disrupted the way we work. From the first computers sweeping through offices throughout the ’80s and 90’s to the internet completely changing the way that we advertise, sell products and speak to our customers, businesses have undergone a digital transformation in almost every aspect apart from one—the humble phone system. 

While messaging tools like Slack, Teams and Hangouts along with video tools such as Zoom and Skype have made it easier to communicate with one another, nothing quite provides both the secure communication and ease of contacting almost anybody as a telephone. The problem, however, is the phones most businesses have sitting on their desks haven’t moved with the times. They’re stuck there in one location on your desk, mainly gathering dust because what they offer hasn’t kept up with the way that we work. Looking at the phone on your desk, it will probably very closely resemble the same phone sitting on your desk 30 years ago. That is why business phones are the final frontier of digital transformation. 

Most people don’t touch their desk phone – they’ll avoid making a call at all, or if they need to, they’ll reach into their pocket and call from their mobile. Not only do employees give out their personal numbers, losing their privacy, businesses now face a black hole of phone calls that go untracked. 

This black hole causes them to lose visibility and control over phone numbers. When employees leave, phone calls continue going straight to the employee at their new company. 

Our phone systems haven’t kept up with the way that we’re doing work either. Remote work is on the rise whether that comes from working from home, at the coffee shop, even within offices employees can work from different spaces. The added flexibility is all thanks to the way that businesses have overwhelmingly embraced digital transformation. One part, however, is lagging, keeping some employees from realising the benefits of our modern working world. 

You guessed it! The old desk phone sits either being unused or chaining them to their desks.

We deserve better than this, and it comes in the form of the real digital transformation of phone systems. No longer are we tied to where a phone line or wired internet connection that plugs into the back of our desk phone. 

You can have a full business phone system complete with queueing, voicemails, time-based routing, IVR’s and call recording. Most importantly, you get a phone number that is owned and controlled by the business as a simple app on any mobile phone, tablet or laptop. Any employee from anywhere in the world can be part of the same call group or queue and make and take all calls from an app on their mobile phone. And of course, it wouldn’t indeed be digital transformation unless you could do away with the hardware and difficultly that comes with a traditional phone system. Your phone system sits in the cloud, along with all of your other business systems. Being cloud-based means, you can modify or change your users, call flows or phone numbers from anywhere. 

If you want to be part of tackling the final frontier of digital transformation, get in touch, and we can show you how.