Customer Success & Retention in a digital world

  It’s a proven fact, Customer Service processes are essential for any business. Whether you store your customer list in a basic spreadsheet, your Dad’s ancient filing cabinet, or a sophisticated CRM system like Salesforce or SAP, the ability...

 

How to Close the Loop Between Phone Lead & Sales

Not every phone call is made equal. Use these methods to measure the true impact marketing has on sales. Once you have setup and started using phone tracking it you may notice there is a gap in your analytics...

 

4 Ways to Reduce Costs With Call Tracking

Call Tracking is commonly classified as an expense, but like any good investment it ends up saving you money. Use the tips here to reduce marketing costs with call tracking. 1. Attribution How do you know which channels and...